Flawless Group s.r.o.
Hovorčovická 1780/9, Kobylisy, 182 00 Prague 8, Czech Republic
ID No.: 23963212
E-mail: contact@flawlessgroup.org
(“Company”)
Flawless Group s.r.o. operates under Czech law.
All purchase contracts are governed by the Czech Civil Code (Občanský zákoník).
Personal data is processed exclusively in accordance with Czech data protection legislation and the GDPR.
A cookie consent mechanism will be implemented for all non-essential cookies.
Purchase contracts can be concluded through the online shop or through authorised intermediaries/shops.
Before concluding a contract, all essential information is clearly presented:
All contractual information is provided in the Czech language.
Consumer rights remain unaffected.
Flawless Group s.r.o. sells high-quality coloured gemstones across various assortments and quality grades.
Sales channels:
The company is currently not registered for DIČ (VAT).
Prices are displayed including all legally relevant charges.
No further mandatory disclosures are required.
All support contact details (e-mail, phone, support page) will be added once finalised.
Hosting provider: O2Switch – 222 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand, France – Phone: +33 4 44 44 60 40
Webmaster: Cyril Jouault
This Policy applies to complaints and claims relating to sale and purchase of gemstones and related products supplied by the Company and/or custody and/or safekeeping services for gemstones (including related records). This Policy does not limit any mandatory consumer rights.
Send your complaint by e-mail to contact@flawlessgroup.org or by post to the Company’s address above.
Include: your contact details, description of the issue and when it happened, subject matter of your request, and any supporting documents (proof of purchase/payment, delivery details, photos, reports/certificates, correspondence).
If the complaint requires inspection of an item, the Company may ask you to make the item available for inspection or to send it to the Company. If you ship an item, pack it securely and consider insurance. The Company is not liable for any items lost in transporation for the purposes of inspection.
The Company will confirm receipt of your complaint in writing (email is sufficient). After handling the complaint, the Company will also provide a written confirmation of the outcome.
You should submit a complaint without undue delay after you have discovered the issue.
For consumers, defects in goods can generally be claimed within 24 months from delivery/hand-over, in accordance with the Czech mandatory law.
The Company will handle the complaint and inform you of the outcome within 30 calendar days from its receipt, unless you agree to a longer period (for example if expert assessment is needed).
If the complaint is justified, the Company will offer an appropriate remedy in the Company’s discretion, depending on the issue and what is feasible, which can be (but shall not be limited) one of the following: correction/completion of documents or records, replacement (if possible), price reduction/partial refund, or refund and termination/withdrawal in serious cases.
If the complaint is rejected, the Company will give a general reason for rejection.
Each party generally bears its own costs, unless mandatory Czech law requires otherwise.
If a consumer dispute cannot be resolved directly with the Company, the consumer can use an out-of-court dispute resolution (ADR). The competent entity for ADR between the Company and the customer is:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Štěpánská 15, 120 00 Prague 2, Czech Republic
E-mail: podatelna@coi.gov.cz
Website: www.coi.gov.cz
This Policy is governed by the laws of the Czech Republic. Disputes are resolved by competent courts in the Czech Republic, unless mandatory law provides otherwise.
Effective from: 30 01 2026
